Requirements for Merchants

We have made a clear overview of needed documents needed for ensuring an approval according to scheme requirements. Please be aware that not all documents are needed for all industries. We’re working on a better overview which will show per industry, till then reach out to your payment expert to make sure.

Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.




Certificate of incorporation
(As issued by company registrar)

Memorandum and articles of association for the merchant issued by company registrar (Listing company directors, current shareholders and registered address issued by company registrar)

Copies of passports for all owners (Directors, and authorised signatories signing documents on behalf of company in color)

Utility bill for all directors, owners and authorised signers (Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)

Proof of Domain (Screenshot containing company information or purchase invoice)

Last three months of company bank statement

Local representation (Local employee/director/owner in the country of incorporation)


Supplier Agreements/Invoices 
(For psychical merchants)

Copy of operating license (For Crypto / Gambling / Forex)

Rental Agreement/Invoice for rent

Lab tests of all CBD products (Has to be available on each product containing CBD)

Processing statements (screenshots of current processing history showing up to six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan) (If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast))

Sole Proprietors (Document issued by the local government, to show incorporation)

PCI self assessment questionnaire (Download it here)

PCI scans done on the website from a PCI approved distributor (If direct integration is needed)


Customer Service Number 
(Should be added to the footer or contact page)

Website Policies (Terms and Conditions, Privacy, Refund and Shipping Policies. Has to be included in the footer)

SSL Secured Payment Page (Must be on all payment pages)

Company name and address (Has to be included in the footer)

Customer Service Email Address (Has to be included in the footer)

Login Credentials (If you have a user back-end)